Product Returns

Return & Exchange Policy

We want you to be fully satisfied with your purchase. If something isn't right, here's how returns, exchanges, and warranty coverage work.

100% Warranty

All of our instruments are covered by a 100% warranty, allowing for the return or replacement of any item within 45 days of delivery in the case of defects, malfunctions, order errors, wrong items received, or if you're simply unsatisfied with the product.

We also offer a lifetime breakage warranty, excluding instances of misuse or breakage due to being dropped.

Your satisfaction and confidence in our products are of the utmost importance to us. If you encounter any issue not covered by the conditions above, please contact us; we're happy to assist you through the warranty process.

Note: Our instruments are hand-finished by skilled craftsmen, which may result in minor variations. These variations do not affect the performance or quality of the instruments.

Product Condition

We accept returns of items that are new or used. Please return items with all original packaging, accessories, and documentation where possible.

Exchanges

Exchanges are accepted for eligible items within the same 45-day window.

How to Start a Return

To request a return, submit a Return Merchandise Authorization (RMA) request through the form below, including your order ID, product details, and reason for return. We'll issue an RMA number and instructions once your request is reviewed.

Return Method

Returns can be completed by mail.

Return Shipping

Return shipping labels are available to download and print. Return shipping costs are the customer's responsibility, except where the return is due to our error (e.g., defective item, wrong item shipped).

Restocking Fees

No restocking fees apply to eligible returns.

Refunds

Once your return is received and inspected, refunds are processed within 5 business days to your original payment method.

Where This Applies

This policy applies to orders shipped to Canada and the United States.

Questions?

Contact us at 437-994-8164 or email warranty@hkmedins.com if you have any questions about a return, exchange, or warranty claim.